Aura Infection Control Ltd, Our family business was the centre of an article published in the local paper recently. We shared our story with a journalist and she wrote a fantastic piece about our history and how we have come to be the business we are today.
Our family business history
An idea, some passion and a lot of hard work has got our family business to where it is today. It all started 12 years ago, Jayne and Richard Warren had a great product in Alpron, but a reluctant industry, who was not accepting that there was a problem in Dental Unit Waterlines.
Jayne, a microbiologist, had taken a brilliant german product and designed a protocol that would remove Biofilm from Dental Units and maintain acceptable levels for a prolonged period. Richard, using his experience in the Dental industry organised a clinical trial to get the evidence to support the claims. Jayne’s protocol was used and the clinical results were fantastic – Alpron works and it works really well! Despite this, it took a lot of convincing, lecturing and education to prove Biofilm existed and eventually the legislation caught up – Biofilm is in your Dental Chair and it is causing problems!
It was a turning point for our business, the problem was accepted and Alpron was the perfect solution. Over the next few years we expanded our business, our knowledge and our product range to be able to support our customers with Infection Control not just DUWL.Myself and my brother Oliver joined the business bringing our experience in business management and marketing to support the business.
We are a small family team,all trained in Dental Decontamination, and love giving guidance and support to our customers. In 2014 I became Managing Director and we changed to a limited company, this was a opportunity to update our brand image which was completed in 2015 by Oliver. New name, new company face but same values and same family. We were very pleased to see our customers stayed with us and have responded well to our new image and branding. We treat our customers with the same family values that are at the core of our business since it started and I believe that is what sets us apart. Jayne runs our compliance club – our fantastic auditing and certification tool for Alpron, supporting customers (who all know her by name) over the phone and via email. Richard remains our product expert using his experience and knowledge to create protocols and processes and searching out the very best in products.
I am very proud to be a part of this business, being able to share our knowledge and experience to help our customers is what drives everyone of us. Our focus is on education and knowledge and we will continue into 2016 and beyond supporting our customers on their compliance journey.
Our new web shop www.qwsonline.co.uk launched recently and is full of compliance information, product solutions and advice.
Originally posted 2015-12-15 14:32:15. Republished by Blog Post Promoter